Learner Terms and Conditions

Thank you for using Trevolearn!

Trevolearn offers products and services provided by Trevolearn. These Terms of Use (“Terms”) govern your use of our website, apps, and other products and services (“Services”). Please read these Terms carefully, and contact us if you have any questions, requests for information, or complaints. By clicking “I accept” (or for those who have not yet created an account, by using our Services), you agree to be bound by these Terms, including the policies referenced in these Terms. 

THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT APPLY TO ALL CLAIMS BROUGHT AGAINST TREVOLEARN. PLEASE READ THEM CAREFULLY; THEY AFFECT YOUR LEGAL RIGHTS. THE TERMS OF THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER SHALL NOT APPLY IF UNENFORCEABLE UNDER THE LAWS OF THE COUNTRY IN WHICH YOU RESIDE.

1. Using Trevolearn

Who May Use Our Services

Any use or access by anyone under the age of 18 is strictly prohibited.

Additionally, you may use our Services only if you:

• can form a binding contract with Trevolearn;

• comply with these Terms, all applicable laws, and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and any other policies that may be applicable from time to time (“Policies”); and

• are over the age at which you can provide consent to data processing under the laws of your country. Certain regions and Content Offerings may have additional requirements and/or different age restrictions.

Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of the Services being suspended, disabled, or terminated.

When you create your Trevolearn account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.

Our License to You

Subject to these Terms and our Policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license right to use our Services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Trevolearn, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

Commercial Use

Any use of our Services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Trevolearn. Refer to our Enterprise page for more information. If you are an organization already using our Services, separate terms apply. These terms do not govern the relationship between your organization and Trevolearn.

2. Content Offerings

Changes to Content Offerings

Trevolearn offers courses and content (“Content Offerings”) from instructors (“Content Providers”). While we seek to provide world-class Content Offerings from our Content Providers, unexpected events do occur. Trevolearn reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment, either solely, or in accordance with Content Provider instructions. Content Offerings are subject to the Disclaimers and Limitation of Liability sections below.

3. Security

We care about the security of our users. While we work to protect the security of your account and related information, Trevolearn cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing admin@trevolearn.com

 

4. Copyright and Trademark

Trevolearn respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Trevolearn Copyright and Trademark Policy below in accordance with applicable law, including the Copyright law in Nigeria governed by the Copyright Act 1988 with its amendments of 1992 and 1999 which is now re-codified in the Laws of the Federation of Nigeria 2010.

5. Paid Services from Trevolearn

Trevolearn offers paid Services for a fee. Unless otherwise stated, fees are quoted in local currency. You are responsible for paying all fees charged by or for Trevolearn and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Services. If your payment method fails or your account is past due, we may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and Trevolearn reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services. Refunds may be available for paid Services as described in our Payments and Refund Policy below.

Depending on the services and fee payments for these services may be collected by Trevolearn or our Content Partners. If your payment method fails or your account is past due, we or our Content Partners may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and Trevolearn and its Content Partners reserve the right to change any fees for future payment periods at their sole discretion. Refunds may be available for paid Services as described in our Refund Policy below. You are encouraged to research and consider whether the fees required for Content Offerings align with your professional and financial goals.

Professional licensure, certification, and job requirements for various professions may vary in each state and country, and job requirements may vary by employer. Trevolearn does not guarantee licensure, certification or qualification for any profession or job on the basis of your completion of a Content Offering on Trevolearn. You are advised to research, understand and comply with the requirements in the applicable state and/or country in which you work or intend to work, and to investigate whether the Content Offering in which you intend to enroll meets your academic and/or professional needs before enrolling.

 

6. Modifying or Terminating our Services

We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend (to the extent allowed by applicable law) or stop part of our Services altogether. Accordingly, Trevolearn may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Refund Policy. We may not be able to deliver the Services to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments. None of Trevolearn, its Content Providers and instructors, its contributors, sponsors, and other business partners, and their employees, contractors, and other agents (the ” Trevolearn Parties”) shall have any liability to you for any such action. You can stop using our Services at any time, although we’ll be sorry to see you go.

7. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL INCLUDED CONTENT ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THE TREVOLEARN PARTIES SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE TREVOLEARN PARTIES FURTHER DISCLAIM ANY AND ALL LIABILITY RELATED TO YOUR ACCESS OR USE OF THE SERVICES OR ANY RELATED CONTENT. YOU ACKNOWLEDGE AND AGREE THAT ANY ACCESS TO OR USE OF THE SERVICES OR SUCH CONTENT IS AT YOUR OWN RISK.

 

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TREVOLEARN PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY PARTY OTHER THAN THE APPLICABLE TREVOLEARN PARTY, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION. IN NO EVENT SHALL TREVOLEARN AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES THAT EXCEEDS $2 OR ITS EQUIVALENT IN OTHER CURRENCY.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH IN THIS TERMS OF USE REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND THE TREVOLEARN PARTIES, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS TO TREVOLEARN’S ABILITY TO MAKE THE SERVICES AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.

YOU AGREE THAT ANY CAUSE OF ACTION RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

9. Export Controls

You warrant that you are not located in, or ordinarily reside in, any country that is subject to applicable Nigerian laws and regulations preventing Trevolearn from providing you access to the Services. Your location is determined by your physical location. Use of a virtual private network service, IP routing services, or other similar service for the purpose of circumventing these laws is strictly prohibited.

You warrant that you are not named on any government prohibited, denied, unverified-party, sanctions, debarment, or exclusion list or export-controlled related restricted party list (collectively, “Sanctions Lists”). You will immediately discontinue your use of the Services if you are placed on any Sanctions List. You also warrant that you will not export, re-export, or transfer the Services to an entity on any Sanctions List or otherwise use the services in a manner that would be in violation of applicable laws.

Notwithstanding anything to the contrary in these Terms, Trevolearn may terminate any further obligations to you, effectively immediately if you are in breach of the obligations in this section.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Trevolearn Parties from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable attorneys’ fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.

11. Governing Law and Venue

Except as provided below, the Services are managed by Trevolearn. which is located in 17 Airport road, Alakia road, Ibadan, Nigeria. You agree that these Terms will be governed by the laws of the country, Nigeria, excluding its conflicts of law provisions. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Trevolearn will submit to the personal jurisdiction of and exclusive venue in the federal and state courts located in and serving Oyo State, Nigeria as the legal forum for any such dispute.

This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

12. General Terms

Revisions to the Terms

We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

Severability/ Waiver

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

Content Providers/Instructors 

Our Content Providers and integrated service providers are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.

13. Referenced Policies

Acceptable Use Policy

Our mission is to provide universal access to the world’s best products or services. We believe strongly in preserving free speech and expression for our users as well as academic freedom for our Content Providers and instructors. We also want to make sure that all of our users and instructors feel safe and comfortable while using our Services. We have drafted this policy to ensure that people understand and follow the rules when participating in our online community and otherwise using our Services.

We may remove or edit inappropriate content or activity identified by or reported to us. We may separately suspend, disable, or terminate a user’s access to all or part of the Services.

1. You are prohibited from using our Services to share content that:

A. Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that users who are as young as 18 use Trevolearn, and we do not allow content that is inappropriate for these younger users.

 

B. Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.

 

C. Harrasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed.

 

D. Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.

 

E. Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.

Otherwise violates the Trevolearn Terms of Use.

Please note that specific Content Offerings may have additional rules and requirements.

2. You also aren’t allowed to:

• Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.

• Share your password, let anyone besides yourself access your account, or do anything that might put your account at risk.

• Attempt to access any other user’s account.

• Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.

• Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.

• Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.

• Try to reverse engineer any portion of our Services.

• Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.

• Use our Services to distribute malware.

• Use our Services or any functionality of the Trevolearn platform for anything other than for completing online courses or for pedagogical purposes.

• Impersonate or misrepresent your affiliation with any person or entity.

• Encourage or help anyone do any of the things on this list.

• Copyright and Trademark Policy

Trevolearn respects the intellectual property rights of our Content Providers, instructors, users, and other third parties and expects our users to do the same when using the Services. We reserve the right to suspend, disable, or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks, or other intellectual property rights of others.

If you believe in good faith that materials on the Trevolearn platform infringe your copyright, the DMCA provides that you (or your agent) may send us a notice requesting that the material be removed or access to it blocked.

The notice must include the following information:

• the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

• identification of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works located on the platform are covered by a single notification, a representative list of such works);

• identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Trevolearn to locate the material on the platform;

• the name, address, telephone number, and email address (if available) of the complaining party;

• a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

• a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the Services can either be sent:

• via mail: Copyright Agent, Trevolearn 

• via email: admin@trevolearn.com

We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims under the Copyright law in Nigeria.

Trevolearn also respects the trademark rights of others. Accounts with any other content that misleads others or violates another’s trademark may be updated, suspended, disabled, or terminated by Trevolearn in its sole discretion. If you are concerned that someone may be using your trademark without proper permission on our Services, please email us at admin@trevolearn.com, and we will review your submission. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.

Payments and Refund Policy

For details on our refund and cancellation policies, please refer to the information below. Please note that our policies may differ between offerings, and payment options may vary. Please also note that we treat violations of our Terms of Use, and we have no obligation to offer refunds to users who violate these or other Trevolearn policies, even if their requests are made within the designated refund period. 

For more information about our refund process, including instructions for requesting a refund, please visit our User Help Center.

1. One-time Purchases

General Refunds

Guided Projects

Trevolearn does not offer refunds for payments made for guided projects.

Courses and Specializations

If you cancel your one-time, paid enrollment for a course or specialization, Trevolearn will offer you a complete refund until 7 days after payment, or until you earn a course certificate for any course in the specialization, whichever is earlier.

If you pre-enroll and pay for a course or specialization, Trevolearn will offer you a complete refund until 7 days after the course or specialization launches or until you have earned your course or specialization certificate, whichever is earlier.

Courses

Once you have earned a course certificate with your payment, you are not eligible for a refund even if it is within 2 days. 

Unless otherwise indicated as part of the sign-up process, you have one year after you purchase a specialization to complete the specialization.

2. Month-to-Month Specialization Subscriptions

General Refunds

Trevolearn does not offer refunds for payments made on a month-to-month specialization subscription plan.

Cancellation

Your subscription will continue on a month-to-month basis unless and until you cancel or the subscription is suspended or discontinued by Trevolearn. If you cancel your subscription, cancellation will be effective at the end of the current monthly period. You will continue to have access to your subscription for the remainder of that period, but you will not receive a refund. For subscriptions to individual specializations, Trevolearn will automatically discontinue your subscription at the end of the monthly period during which you earn a certificate for the specialization.

3. Trevolearn General Refunds

To get a full refund of your subscription payment, submit a refund request via the Learner Help Center within 7 days of your payment. Refunds will not be provided if requested after this 7-day period.

 

 

Cancellation

Your Trevolearn subscription will continue for the subscription period identified at the time of your purchase and then automatically renew unless and until you cancel your subscription or the subscription is suspended or discontinued by Trevolearn. If you cancel your subscription after the refund period of your subscription, you will continue to have access until the end of the subscription period and will not be billed for the next billing cycle.

4. Other Paid Services

Except as described in this Refund Policy or as explicitly stated as part of the sign-up process for a Service, Trevolearn has no obligation to provide refunds or vouchers for any other Services.

Trevolearn reserves the right to offer refunds at its discretion. Please note that our policies differ between subscription payments and one-time payments made for course, specialization, and guided project purchases, and that payment options may vary from one offering to another. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to users who violate these or other Trevolearn policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.

 

5. Third Party Marketplaces

Notwithstanding the foregoing, if you purchase or subscribe for a course, specialization, guided project, or purchase any other paid Service, through a third party marketplace (e.g., in-app purchases through the Apple App Store or purchases made through certain alternative payment services), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly stated by Trevolearn. Except as otherwise explicitly stated by Trevolearn, the third party marketplace will be solely responsible for making refunds under its refund policy, and Trevolearn will have no refund obligations. Trevolearn disclaims any responsibility or liability related to any third party marketplace’s refund policy or the third party’s compliance or noncompliance with such policy.

6. Promotional Offers

We may from time to time offer special promotional offers or discounts (“Offers”). Offer eligibility is determined by Trevolearn at its sole discretion and we reserve the right to revoke an Offer in the event that we determine you are not eligible. Users with an existing Offer may not be eligible for additional Offers. We may use information such as method of payment or an account email address used with a Trevolearn purchase to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign up for the Offer or in other communications made available to you.

7. Changes to Price and Subscription Plans

We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect following notice to you.

Honor Code

All users of learning materials hosted on the Trevolearn platform are expected to abide by the following standards to ensure the integrity of learning within Trevolearn learning experiences. Learners are expected to familiarize themselves and comply with the Terms of Use for the Trevolearn platform and any code of conduct, academic policy, honor code or or any institution’s requirements associated with programs which a learner has enrolled onto through the Trevolearn platform has established.

Academic misconduct undermines the value of Trevolearn hosted credentials and devalues the authentic efforts of other learners. Learners who engage in misconduct are therefore subject to consequences as described below.

Academic misconduct is defined as any activity which circumvents, or attempts to circumvent, the learning experience provided by the course through violation of course learning policies or specific policies provided by the instructor or outlined by the syllabus, or misrepresentation of the authorship or conditions of completion of course activities. The following standards provide clarification of the most common types of academic misconduct, but the list is not exhaustive. Other behavior may constitute academic misconduct in a particular course or across the Trevolearn platform.

Definitions

Work within a Trevolearn activity – all activity on the Trevolearn platform including logins and all course activities is subject to these policies. Work includes but is not limited to exams, quizzes, peer review activities, assessments, discussion board contributions, guided projects, and labs. Furthermore, activities outside the platform that pertain to coursework on the platform are also covered by these policies.

Unauthorized – activities that violate Trevolearn’s Terms of Use, course or platform policies, activities which are illegal, or those activities which violate academic standards or standards of integrity that a learner on the Trevolearn platform should be expected to know are considered to be unauthorized.

Violations

1. Plagiarism: Plagiarism is when you copy or reproduce words, ideas, or any other materials from another source without giving credit to the original author. Plagiarism also includes the practice of employing or allowing another person to alter or revise your work, and then submitting the work as your own. Learners may discuss assessments among themselves, or with an instructor or tutor, but all assessment submissions must be original works done independently by the learner. This includes work paraphrased, translated or otherwise modified using automated means. Plagiarism can also include self plagiarism, where a learner submits the same work that they had already submitted for another assessment or module, where this is not disclosed and permitted.

2. Use of Unauthorized Materials: using or consulting unauthorized materials (including electronic materials) or using unauthorized equipment or devices on any work within a Trevolearn activity, unless expressly permitted.

3. Unauthorized collaboration: working together with any person on any work within a Trevolearn activity unless expressly permitted.

4. Contract cheating: paying, trading, or otherwise getting another person or an automated tool (including, but not limited to, ChatGPT, or similar software or applications) to create work for submission to a Trevolearn course or for work within a Trevolearn activity.

5. Impersonation: completing work within any Trevolearn activity (including but not limited to exams, assessments, and learning activities) when logged in as another user or having another user complete work within a Trevolearn activity when logged in as you; otherwise misrepresenting the authorship of work submitted on Trevolearn 

6. Unauthorized sharing of resources: making any information about or solutions to homework, quizzes, exams, projects, and other assessments available to anyone else (except to the extent an assessment explicitly permits sharing solutions). This includes both solutions written by you, other learners, outside resources, or any solutions provided by the course staff or others.

7. Fraud: any misrepresentation about the authorship or the conditions under which work within a Trevolearn activity was performed not otherwise specified or falsifying any evidence in support of any mitigating circumstances claim.

8. Other: any other behavior that confers an unfair advantage to you or someone else or any activity that attempts to dishonestly improve your results or improve or harm the results of others in the performance of work within a Trevolearn activity.